SANJAY M

Driving the global business in different countries by managing regional heads and sales heads. Preparing KPI and SLA for smooth operation of the business. Responsible for developing and executing strategic sales plans, managing a high-performing sales team, and nurturing strong customer relationships to ensure the successful introduction and adoption of innovative products. Creating the process and guiding the global team on right path to ensure that the team is going towards the mission of the organization. Working with CEO to make future goals and roadmaps.

Managing SaaS business along the region by giving 2x growth each quarter of the year. Playing vital role in expanding and finding new business opportunities. Upselling and Cross Selling the products and managing a team of 50+ individuals to drive the business and giving positive revenue with minimal expense for the organization. Creating the KPI for teams with successfully closed sales and retention of customers. Driving business through the tools such as Hub Spot and Zoho Desk for clear follow up and sales process. Handling a team of Business Development, Sales, Account Management and Operations towards the vision of the organization and leading business within India and also offshore location as USA, UK and Philippines.

Expanded the business by 50 accounts each quarter and gave 3x growth by the end of the year. Driving the business in assigned zone and finding new markets and potential clients for prospects and expanding the business. Creating SLA and process to make the business standardized. Using Sales Force for reviewing the team performance and deal status of the clients. Using Taking initiatives and achieving new goals and solving the tasks arise. Managed a team of Business development, Sales and Account Management with 70+ employees reporting.

Driving the sales & service for oppo mobiles in the assigned region, and expanding the business into new markets as per the sale needs. Performing ATL an BTL marketing activities to increase the sales volume and reach out the customers. Training the team to stand out from the market competition and giving best service for the customers. Measuring the performance with base as NPS and other factors. Handling escalation and tasks to have a smooth process in the business. Collaborating with R&D department to give superior mobile software to the market.

Managing a team of associates to deliver SaaS sales target and achieving best customer service. Training newly recruits and conducting L&D for existing team on new projects and products. Working close with superior to ensure the process runs smoothly and as per SLA assigned. Creating KPI for the team and monitoring the performance.

Working as associate and managing key accounts that are been assigned and to maintain healthy relationship with the US clients. Played as a team player in B2B SaaS sales & service projects by providing high class service for the clients and processing as per the SLA assigned.