Niraj Singh

Acted as a strategic advisor to clients, aiding in product adoption and generating beneficial business reports. Collaborated with product and engineering teams for implementing user-case-based requirements. Played a significant role in team building across the region and led the hiring process, resulting in a team of 100+ members across varied roles. Created SOPs, Key account management, and processes for POS. Partnered with more than 400 industry stakeholders including market leaders. Joined the company from its inception, helping in product launch across varied regions from Bangalore to Bhopal. Carried out product training, business reviews, and communication of new features, resulting in customer retention. Ensured renewal of existing clients with a low churn rate of less than 5%.

Spearheaded B2C and B2B sales across Western U.P. (Tier 1 – Tier 4 Cities). Exceeded the sales revenue by 40%. Defined and executed a direct sales model across North India which got recognized. Proactively managed a monthly sales pipeline worth 2 Cr.

Maintained key accounts for a whole year and ensured their contract renewal. Strived for sales growth through convincing clients, closing deals, and dealing with new products and training. Successfully generated revenue through B2B deals, lead generation, and conversion.

Exceeded revenue targets through up-selling techniques and support. Resolved client issues and achieved customer satisfaction and retention. Attended and conducted sales training sessions.