SALONI GUPTA

Exceeded goals through effective prioritisation and consistent work ethic. Prepared orders to deliver excellent presentation and quality standards. Demonstrated outstanding product knowledge to achieve high customer satisfaction levels. Developed excellent working knowledge of industry trends and improvements in processes. Actively listened to customers to fully understand requests and address concerns. Achieved service time and quality targets. Engaged with customers to better understand needs and deliver excellent service. Managed complaints with calm, clear communication and problem-solving. Produced high-volume orders to effectively meet customer demand. Organised files to support efficiency and traceability.

Demonstrated key understandings of customer relationship management marketing to effectively enhance customer experiences. Worked with meticulous attention to brand values and voice to deliver high-achieving marketing campaigns. Increased revenue through multi-channel marketing development and heightened user engagement and experience.

Increased customer satisfaction by offering friendly, helpful and informative customer service. Made high volume of sales calls per day exceeding company outbound call targets. Applied correct hold and transfer procedures, consistently keeping call times within timeframe target. Recorded details from customer communications on CRM. Attended regular training to keep up to date on product changes, promotions and best-selling items. Followed company scripts to cover key points and overcome objections. Maintained up-to-date knowledge of product characteristics and availability. Generated and presented telemarketing reports. Documented calls in detail for future reference by contact centre and field personnel.

Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities. Probed to identify business challenges to better understand needs of prospective clients. Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients. Re-engaged customers from dormant accounts, increasing revenue. Optimised sales volume by developing new territories and market channels. Identified lucrative business prospects through cold calling. Grew customer base by delivering relevant product solutions that met client budgets and schedules. Executed complete sales cycle process, from prospecting through to contract negotiations and closing. Communicated with customers to immediately determine resolve problems, avoiding escalation. Offered proactive resolutions while driving actionable responses to questions, concerns, or challenges.

Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients. Probed to identify business challenges to better understand needs of prospective clients. Grew customer base by delivering relevant product solutions that met client budgets and schedules. Re-engaged customers from dormant accounts, increasing revenue. Consistently met and exceeded department targets. Improved operational efficiencies by updating customer service protocols and standards. Fostered cooperative and positive communications with clients for project success. Frequently visited customers to maintain positive and productive relationships. Assisted clients with growing business opportunities through effective advertising.