Ritu Varghese

Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities. Maintained strong understanding of competitors mission, offerings and presence in assigned territory. Tracked weekly sales to develop senior leadership reports for corrective action planning. Identified lucrative business prospects through networking, cold calling and referrals and initiated processes to close sales deals. Communicated with customers to immediately determine and resolve problems, avoiding escalation. Researched prospective clients to develop and execute cold call lists. Created short-term and long-term goals for business team to achieve objectives. Closed long-term agreements through skilful negotiation.

Serve as the lead point of contact for all customer account management matters. Negotiated pricing and terms with customers to maximize profitability and customer retention. Negotiate contracts and close agreements to maximize profits. Proficient in handling International customers, acting as a lead point of contact. Make outgoing calls to develop new business. Research and maintain lead generation database. Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service.

Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members. Developed and implemented recruitment policies, processes, and procedures that improved the efficiency and effectiveness of recruitment efforts. Analyzed and reported on key recruitment metrics, providing insight into the effectiveness of recruitment efforts. Make outgoing calls to develop new business. Research and maintain lead generation database. Developed and managed a team of account managers to ensure adherence to SLAs and customer service goals.

Responsible for developing and maintaining relationships with candidates, hiring managers, and other stakeholders to ensure a positive candidate experience and successful hiring outcomes. Responsible for developing and implementing recruiting strategies, managing recruitment metrics and analytics, and staying up-to-date on industry trends and best practices.

Created and enforced new HR policies that improved organizational compliance with industry regulations. Analyzed and reported key HR metrics on a monthly basis to senior management, resulting in improved decision-making. Advised management on performance management and employee relations issues, resulting in improved working relationships.