Melbin Thomas

Implemented marketing / communication techniques and delivered business data-analytics projects which contributed to operations management, strategic sales optimization, efficient team improvement, new billable business, revenue maximization and company growth. Marketed, coordinated & executed client meetings and customer support responses, discussing and negotiating client specific project goals, budgets, contracts, customer issues, and correction/closure of any deficiencies. Successfully generated company profit by retaining accounts and converting new business clients through market research, communication strategies, dynamic sales process conversion and executive-level networking events, establishing strong service bonds and preserving return business by maintaining long-term relationships with senior & C-level executives. Coordinated with the finance and operations department to activate customer's orders to give them the best user experience. Conducting market research and identifying potential clients. Working closely with staff across departments to implement growth strategies. Collating and maintaining client information in the CRM database.