Richard Mascarenhas
@richardmascarenhas
Sales Manager at SkillGigs
Mumbai, MH
A dedicated professional with over 10 years of experience in IT Sales and Customer Support. He specializes in bringing value to global clients in the US and Canada. Currently working as a Sales Manager, he is skilled in operations excellence and product management. He is passionate about solving challenges, bringing efficiency, and building high-performing teams.
Experience
Health Relationship Manager
SkillGigs
Responsibilities included Human Resources (HR), Travel Nursing, Contract Recruitment, Recruiting Consistently, and achieving targets in line with team/organizational objectives.
Sales Manager
Cuemath Learn
Generated $76108 revenue with an average booking value of $415. Consistently achieved targets. Converted leads by cold calling and WhatsApp from US and Canada. Responsibilities included improving sales metrics, solution making, updating clients on platforms, and maintaining customer relationships.
Sales Manager
Whitehatjr
Responsibilities included handling sales/slots booking, US Market Operations, guiding product users through features, providing technical assistance, and manual testing for the application.
Customer Support
Lester Info services
Handled customer queries related to computer issues, troubleshooting issues across different OS and modem assistance. Managed customer queries from US, Canada, UK, & Australia, and worked with product development teams to ensure product optimization.
Recovery Specialist
Tracmail AR Service Dept
Responsibilities included sending email data for debtor's debt request letters, managing AT&T uverse unpaid debt, and participating in direct training sessions. Awarded for best performer of the month in customer support.
Education
Delhi University
HSC
Fatima High School
SSC