Raktima Das

Responsible for business development and expansion in the Asia Region, except India & Middle East. Working directly with CEOs and Senior Executives from Asia and China Top 500 Companies, MNCs and private corporations to maximise their exposure and create PR opportunities. Proficient in Multi-Markets: Asia Pacific and Greater China. Strong analytical skills, focused on ROI and KPI achievements for long-term vision. Relationship management and development of the magazine's portfolio. Liasioning with partner agencies, broadening campaign capabilities for maximised impact and increased client satisfaction.

Managed and mentored a team of 7 for exceptional service delivery. Responsible for customer relationship management of 300 schools across India. Created and synchronized roadmaps with multiple verticals to achieve organizational targets. Reduced process bottlenecks through employee training and coaching on SOP's. Led daily team meetings to delegate tasks and communicate priorities. Evaluated team performance and provided constructive feedback. Delivered quality service with a friendly and professional demeanor. Managed school onboarding, product operations, and client retention. Handled student engagement, teacher training, and product demos for parents. Oversaw the final implementation of products in schools and managed legal documentation. Collected payments quarterly as per agreed cycles. Engaged in upselling and cross-selling to existing clients. Devised strategies for enhanced parent and student engagement. Resolved complex customer inquiries, disputes, and complaints with smart solutions. Maintained a monthly NPS score of 9.6. Achieved top performer status for maximum schools going live with the product month on month. Generated leads by mapping potential customers. Achieved 1.2 Cr Revenue in 3 months surpassing designated targets. Successfully managed the entire sales pipeline from lead to revenue generation. Utilized Salesforce and V2 Ops panel for efficient operations. Conducted research for identifying new market opportunities. Expanded operations and acquired new customers to reach sales targets. Acted on franchise partner feedback to enhance product offerings.