Rahul Rawat
@rahulrawat
Customer Success Management Professional
Dehradun
Rahul Rawat is an experienced Customer Success Manager with over three years of expertise in optimizing supply and demand dynamics and exceeding sales targets. He has a proven track record in driving user engagement, achieving robust revenue growth, and elevating customer satisfaction across multiple regions. His expertise includes strategic planning, market analysis, and leading cross-functional teams to achieve business objectives.
Experience
Sales and Marketing Manager
Exergic
Managed end-to-end relationship management and sales negotiations within the procurement cycle. Served as a Subject Matter Expert (SME) for vertical clarifications and assisted new hires in On-the-Job Training (OJT). Coordinated with ground and documentation teams to ensure timely asset delivery. Enhanced customer retention by creating unique discount options and supporting marketing efforts through BTL activities.
Experience Manager- Demand / Experience Manager- Supply
Spinny MAX
Led teams responsible for driving key sales and supply metrics. Managed high-net-worth client interactions, ensuring best-in-industry customer experience at all touchpoints. Owned the entire customer journey, from selection to delivery. Successfully drove 30-35% growth in CSAT and NPS scores across multiple regions. Implemented initiatives to enhance customer experience and maintained customer experience metrics above 95%.
Education
Graphic Era deemed to be University
B.tech
Electrical, Electronics & Communications Engineering
Licenses & Certifications
Negotiation Skills certification course
Online
Communication Skills certification course
Online