Rakesh M

Responsible for achieving sales targets, monitoring sales performance, and identifying opportunities to improve revenue. Key responsibilities include customer acquisition and retention, managing the entire sales process from lead generation to closing, team management, and continuous process improvement.

Spearheaded a team of 12 associates and led large global teams of B2C inside sales representatives. Recognized for increasing sales revenue by 15% in the first 60 days by generating high-quality leads and managing the entire sales operation.

Prepared training budgets and translated job requirements into training programs for 50+ employees. Facilitated learning for 100+ employees through various methods, developed new assessment systems, and increased the graduation rate by 100%.

Developed surveys to identify training needs and directed field training. Coordinated technical training and personal development classes, leading coaching and counseling sessions. Managed all exempt employee coaching and implemented new learning strategies.

Managed recruitment, training, and development for the sales team. Developed and led group training courses, designed sales training programs, and drove operational improvements that resulted in savings and improved profit margins.