Chitransh Singh

Responsible for the execution of Microsoft programs for Startups: Founder's Hub, CSP, ISV, Co-sell & App Modernization. Managing and leading a team to achieve Organization goals in the startup segment and working with 900+ Startups pan India across the verticals under the Founder’s Hub program. To help Startups streamline their journey as they navigate their path to the Cloud, with a focus on ‘Best Practice’, agile processes, and ‘a single source of truth’ for all data. Responsible for the end-to-end Startup journey on Azure Cloud: Onboarding in Program, Designing Architecture, High-level project plan & TCO on Cloud. Helping Startups to understand the business and technical aspects of Cloud Computing and give them support & expertise they need to succeed in building their platforms and applications on Azure to optimize their efforts and spends. Develop Well-Architected framework to build secure, high-performing, resilient, cost effective and efficient Infrastructure possible for applications.

Customer Success Manager, managing mid to large scale Enterprises in their Cloud Journey. Responsible for the overall management, success, growth of accounts, customer retention and Identify process improvements to ensure a positive customer experience. Technical and Business point of contact for customers and helping to plan and oversee ongoing operations of business-critical applications. Own the customer journey for the Implementation of cloud & digital transformation plans for customers to ensure relationship building and revenue growth. Infrastructure Event Management: Lead a highly focused engagement to provide architectural and operational guidance, as well as real-time support for planned event using a prescriptive, phased approach. Be available outside of business hours to help coordinate the handling of urgent issues as needed. - Provide oversight of escalation, prioritization, and communication and drive customer communication during critical events.