Raj Rai
@rajrai
Inside Sales Account Manager 2 at Dell International Services
Hyderabad, India
Raj Rai is a dedicated Sales Team Lead with over 12 years of experience in International BPO. He possesses 8+ years of experience in Inside Sales (B2B & Consumer) and 3+ years managing teams, where he specializes in coaching, training, and auditing calls. He has a proven track record of achieving quality and financial goals while contributing to organizational growth.
Experience
Inside Sales Account Manager 2 – Team Lead
Dell International Services
Managed, trained, and developed highly effective sales teams. Provided coaching and mentoring, established quality control standards by auditing calls, and trained new personnel batches. Excelled in Quality & Financial metrics across various departments.
Sr. Tech Support Associate
J D Information Technologies LLC
Provided support to US customers via voice and remote. Expertise in Windows O.S. (Win-XP, Vista, 7 & 8) and basic software including Microsoft Office. Worked towards achieving 100% C-SAT and quality.
Digital Service Specialist
Iyogi Technical Services
Provided support to US, UK & Canada customers on voice & remote. Expertise in Windows O.S (Win-XP, Vista & 7) and basic software including Microsoft Office. Handled escalation calls and mentored new associates.
Computer Operator & Tech Support Staff
Consultant Combines
Responsible for hardware & software installation and resolving all technical issues for systems.
Education
Nagpur University
M.Tech
Computer Science Engg
Nagpur University
B.E
Information Tech
Dinanath Jr College
H.S.S.C
Science
Licenses & Certifications
Specialization Hardware and Networking (A+ & N+)
Not Specified