Akhila Dema

Managed backend operations including data entry, transaction processing, account reconciliations, and financial reporting. Addressed B2B client service escalations and provided tailored solutions, ensuring client satisfaction. Conducted meetings to gather project requirements and developed detailed reports and presentations for client queries. Conducted financial analysis to support account management and implemented risk mitigation strategies. Maintained strong client relationships for long-term satisfaction and regularly reviewed processes for enhancement. Facilitated team training to ensure quality client service.

Built and maintained trust relationships with key clients, ensuring high levels of satisfaction. Acquired a thorough understanding of clients' needs and bridged the gap by enabling efficient service delivery. Ensured service excellence in all commitments, resulting in a 95% client satisfaction rate. Served as the primary communication link between key clients and internal teams. Addressed clients’ issues and queries promptly to maintain trust. Played an integral part in generating new business opportunities, resulting in long-lasting client relationships. Oversaw client projects, ensuring timely and budget-compliant delivery. Developed comprehensive reports using MS Excel and created impactful business presentations in MS PowerPoint.