Rahul Mundkur

Developed and nurtured leads through sales processes while analysing data to help improve sales processes and strategy. Help the marketing team to increase lead generation efforts with constant feedback and making sure there is better conversion in terms of leads which can be passed on to the front end sales team. Worked with an automation platform for calls such as Ozonetel which was the telephony used by the Inside sales team. End to end management of backend campaign creation and management. Owned the outbound sales process: outbound lead qualification, prospecting, pipeline building and opportunity identification. Handled markets such as Bangalore and Hyderabad and tried making sure we achieved an Occupency rate of 85% or more quarter after quarter.

Defined the strategy and executed it in on the ground for three high potential & core focus markets like Bangalore, Hyderabad & Pune. Was leading a team of 15 business development managers and executives towards building Doodhwala in Bangalore, Hyderabad & Pune. Owned and led end to end city business and P&L for Bangalore, Pune and Hyderabad. Handled Supply, Logistics, Product experience, Localised marketing and User growth for Hyderabad. Worked closely with the founders and helped them in solving both long and short term issues with sustainable solutions. Increased orders from 8000 orders to 25000 orders a month across Bangalore, Hyderabad and Pune. Built and led a layered sales, operations and marketing team in Hyderabad and had to formulate targets, priorities, incentive plans, driving recruitment, training and mentoring team members and building best practices replicable across all cities and regions.

Handled sales inquiries by phone. Answer simultaneous customer enquiries promptly, competently and professionally. Offer excellent customer service by providing customers with general information relating to services, packages and pricing. Recommend workable solutions that meet the needs of the business and customer. Provide our members with full package upgrade options. Ensure daily prompt follow up and ownership of customer sales enquires. Display initiative in customer solutions and team engagement. Resolve customer complaints where applicable and within specified timeframes or refer to the correct department to ensure commitments are followed through to resolution.

Managing processes at Lookup India which would entail handling a team which is involved in sourcing, curating and updating of shop/restaurant information. Constantly coaching/ mentoring and ensuring individual growth of the team in addition to the overall growth. Scaling up content operations for Lookup in the assigned territory. Understanding the product in detail and working towards constant improvements in content. Communication with other departments like Sales and Finance for related operations. Optimising internal processes and operations.

Collect, curate and update information about restaurants and build a strong product-base for Zomato. Quality check the data on the website to ensure that information is accurate. Look out for new restaurants in the city and keep the website updated. Be part of new product initiatives in Zomato. Assist the Sales team by generating relevant Sales leads. Train and mentor Content Associates. Drive new market launches for Zomato.

Collect, accurate and update information about restaurants and build a strong product-base for Zomato. Quality check the data on the website to ensure that information is accurate. Look out for new restaurants in the city and keep the website updated. Collect comprehensive information including menus and photos by visiting restaurants 2-3 days in a week. Interact with restaurant managers/owners and generate sales leads for the sales team. Worked on making sure that all the information a user requires to make a decision about their restaurant preference is available to them. Managing and training a team of data collection executives. Quality check the data on the website to ensure that information is accurate. Understand the product in detail and working towards constant improvements of the content on the website.

Mapping of the geography for retails savings and current accounts. Opening the accounts, ensure proper documentation for correct KYC. Upselling, cross-selling of Financial products to the customers.