Lovedeep Singh

Conduct regular team meetings and one-on-one sessions to address concerns, provide feedback, and set performance goals. Develop and maintain performance metrics to track counselor performance, ensuring targets and KPIs are consistently met or exceeded. Designed and delivered comprehensive training programs for counselors, keeping them updated on industry trends, counseling techniques, and product knowledge. Handling a team of 8-10 Counselors. Demonstrated a track record of consistently meeting and exceeding both individual and team targets, showcasing a strong commitment to delivering results and contributing to the overall success of the organization.

Implement performance metrics and key performance indicators (KPIs) to monitor and improve team performance. Supervise and lead a team of 12-15 Counselors, providing guidance, support, and mentorship to ensure their professional growth and development. Develop and deliver comprehensive training programs to equip Counselors with the necessary product knowledge and customer service skills to excel in their roles. Generate regular reports and documentation on team performance, presenting findings to senior management for strategic planning purposes. Effectively resolve conflicts and address customer escalations, ensuring customer concerns are resolved in a timely and satisfactory manner.

Identify potential customers (students and parents) through various sources, such as referrals, online platforms, events, and outreach. Connect with leads through phone calls, emails, and face-to-face meetings to understand their educational needs and challenges. Conduct product demonstrations to showcase the features and functionalities of BYJU'S learning solutions. Offer personalized solutions and recommendations based on the prospect's academic goals. Handle objections, address queries, and negotiate terms to close sales.

Identified needs of customers promptly and efficiently. Assist customers in understanding various financial products, such as loans, credit cards, insurance plans, and investment options. Build rapport and maintain positive relationships with customers, ensuring their satisfaction and loyalty. Coordinate with internal teams and external partners to ensure a smooth application and approval process. Upsell and cross-sell relevant products to maximize revenue opportunities.