Akshay Gupta
@akshay.gupta
Senior BDA at BYJU'S
Delhi
A professional with 4.7 years of experience across the E-commerce and Sales industries, specializing in operations, supply chain management, and technical support. Proven ability to implement strategic sales programs, manage teams, and execute plans to increase sales and conversion percentages. Skilled in international chat support and proficient in utilizing MS Office tools for daily business operations.
Experience
Senior BDA in Inside Sales
BYJUS’s
Implemented strategic sales programs, managed sales team development, and executed plans to increase sales and conversion percentages. Responsible for company marketing, including telemarketing and post-sales client services.
Associate in International Chat Support
Concentrix India
Provided real-time support via live chat, resolving customer issues and documenting interactions. Managed escalations related to payments and shipping labels.
Supply Associate
Dunzo Services Pvt. Ltd.
Coordinated supply chain operations and conducted pre-employment screening, including employment and reference verification. Managed logistics staff recruitment and tracked shipments.
Support Executive
Wipro Services Pvt. Ltd.
Coordinated support chain operations, managed records, and reconciled daily, monthly, and yearly transactions. Resolved return disputes and served as a key point of contact for financial matters.
Operation Executive
Central Warehousing Corporation
Managed end-to-end operations from picklist generation to shipping label and packing. Handled a team of pickers and packers, and assisted with inbound operations, quality checks, and vendor returns.
Education
CBSE
10th Grade
General
CBSE
12th Grade
Commerce Stream
Delhi University
Bachelor of Commerce (B.COM)
Commerce
IGNOU University
M.COM
Commerce
Licenses & Certifications
Certification Course
NIIT