Pratik Gudhenia

Provided professional services and support in a dynamic work environment. Managed revenue models, process flows, operations support, and customer engagement strategies. Responsible for revenue growth, pre-sales, post-sales, retention, renewals, and P&L accounts. Handled the marketing team for lead generation, the sales team, operation team, the backend team, and the ACAD team.

Handling two centers in tier 2 cities with a sales team of 30 people, which is solely responsible for revenue generation in terms of BTC units. Managed cross-functional teams such as Marketing, ACAD, Operations, Back-end Team, and service team to improve sales generation and the smooth operation of existing centers.

Key Result Areas: Handled B2C sales and B2B with revenue generation of around 10+ cr in a year and has been awarded for the same. Developed and executed strategic plans that meets or exceeds established sales goals and supports team as well as an organisation revenue and profitability targets. Trained and mentored new sales associates about process, sales pitch, payment options, assessing needs and identifying solutions for a prospective customers.

Negotiated contracts and closed sales with new and existing clients. Used SalesForce to handle current portfolio and prospective leads. Maintained updated records in CRM to meet the requirements of the sales team and GDPR regulations. Worked as a team leader and trained new associates on cold calling and closing.

Responsible for revenue generation for all three major product segments (K3, K9, and K12) with an increment of 20% in the team. Achieved INR 1.8 Crore of retained revenue (business) in a span of 17 months as a sales associate.