Nikhil Chavan

Handled end-to-end sales operations from building business relations to completion of customer on boarding. Strived towards building new business relations, relationship retained existing clients by maintaining good customer. Successfully managed credit and credit under-writing of Home loan customers by various evaluation methods. Identified and on boarded new channel partners, direct selling agents, builders and finance agents. Primarily checking Legal property documents as per property type. Visiting and arranging site technical visits. Disbursement of Home loans. Maintained the balance of NPA ecosystem from collections to disbursal. Thorough research of the areas of expansion. Identified and suggested the apt areas on expansions(branches). Monitored and identified accounts with signs of frauds and non-payment issues for an optimized work-flow. Rigorous and continuous efforts on following-up with clients on payments and settlement terms to avoid setbacks. Also helped in operations like loan signing, document verification, builder account verifications and bank document procedures, process of demand that resulted in 20% increase in new businesses. Trained a team of interns on customer relationship management, sales workflow, and operations.

Job entailed working under Branch Head in league with sales Consultants/Advisors, which involved pitching of Insurance products to target consumer. Lead and manage the branch Agents to achieve sales targets and operational excellence. Develop and implement strategic plans to drive business growth and market expansion. Responsible for pipeline management, lead generation, and driving revenue through client by various activities. Recruit, train, and develop Insurance Agents/Consultant to maximize their potential. Field Sales calls with agents to drive Life insurance business. Provide exceptional customer service and resolve escalated customer issues. Coordinating with internal and external stakeholders from policy login to issuance. Maintaining persistency. Ensure compliance with all regulatory requirements and company policies.