Mohammed Ismail

Worked closely with the Product Owner in defining the product goal & roadmap. Worked effectively within the Scrum Team to remove impediments and track them in Jira. Guided the team through continual improvement process and best practices. Facilitated scrum master community of practices. Ensured conducive environment which fostered self-organizing and self-managing team. Empowered the Scrum team with regular inspect and adapt opportunities. Encouraged the Development team to keep sprint backlog up to date. Facilitated all Scrum Events including the Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Product Backlog Refinement. Workshops with stakeholders. Assisted in defining and deploying the forward order processes and facilitated the continuous improvement of the existing process. Created Epics, Features & Stories for the team in Jira and assisted Product Owner. JIRA admin activities for teams (created boards, workflows, filters, dashboards, reports using JQL.) Planned and tracked sprints closely and helped the team to focus on commitments & delivery. Communicated team velocity and sprint/release progress to the teams and management. Organized & facilitate Team and organization Agile maturity. Facilitated retrospectives using innovation games techniques and closure of action items on improvements. Reflecting and radiating the metrics like burn down chart progress, quality, and velocity continuously to the team and various stakeholders. Prepared various dashboards in Jira which reflects risks, dependencies, impediments. Helped Product owner with effective management of Features, Epics, Stories and prioritization. Ensured INVEST criteria is met for all the user stories in backlog. Effectively supporting the Delivery Squad through changes in objectives and re-prioritization of requirements. Applied human centered design (Empathize, Define, Ideate, Prototype, Test, Implement).

Effectively guided scrum and Kanban teams. Creating working agreements, establishing and helping the teams by all means to achieve their Sprint Goals. Facilitated retrospectives using innovation games. Educated and coached the teams on usage of Jira & Confluence tools. Took ownership to drive through resolutions of issues or blockers, coordinate directly with other development/product teams on inter-dependencies or through scrum-of-scrum ceremony. Ensured INVEST criteria is met for all the user stories in backlog. Optimized workflow efficiency, lead the ceremonies and ensured smooth delivery. Educated and ensured Agile/Scrum implementation methodology, practices, values and framework are adhered to by team members, while resolving impediments by coordinating and collaborating with cross-functional team. Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work. Coordinated with the scrum team in Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings and Backlog Grooming meetings.

Provide Efficient and Technically skilled resources to my client with in stipulated time and within budget as a critical factor. Developing high-quality documentation, including business requirements, functional specifications, use cases, and user stories. Deep understanding of Negotiations with third party or directly with Resource while keeping in view of their exposure to Technology and Client side. Ensured regulatory compliance for all benefits programs as it relates to federal, state and SOX rules and standards. Developed and supported Talent Acquisition processes. Facilitated annual renewals, annual enrollment, contract/rate negotiations, and plan implementation for clients.

Manage and maintain relationships with clients using vendor management systems. Collaborating with stakeholders from various departments and levels to understand their needs, gather feedback, and ensure alignment on project objectives. Presented clients with excellent providers that will benefit their staff and help meet their coverage needs. Responsible for mapping, global management of Stake Holders, business processes mapping, Q&A docs and training across US and India. Provided reports and updates to management on a weekly basis regarding assignment quotas.

Managed a team of 4 recruiters. Managed Key accounts such as Center point Energy, NRG Energy, Schlumberger, Apache Corporation etc. Evaluated and qualified the positions with client managers/BDM. Expertise in managing contract and Fulltime positions. Effectively managed the full lifecycle of recruiting which included assigning positions to the recruiters and careful screening and selection of candidates.

Responsibilities includes Medicare and medical billings. Data entry updating patients account accounts. Maintaining Reports, performed medical coding using and billing using ICD-9 and CPT manuals. Contacting insurance companies on denials and appeals. Answering incoming calls, auditing and analyzing charts.