Minakshi Gautam

Take prospect from initial contact phase to qualified phase over the phone. Present product solutions virtually and close the leads. Generate revenue by counseling prospects and converting them to sales. Meet and exceed pipeline contribution goals. Respond quickly to assigned leads. Use and become an expert on the Customer Relationship Management (CRM). Team Management when ever required ( like taking team meetings for product updations , keeping the team updated with upcoming offers & changes ,planning various Q&A sessions for the team members , managing EXCEL sheet for the team pipeline building & daily tasks , helping the team members in daily tasks like closing the leads , maintain pipelines & day plannings ).

Corporate Sales. Marketing automation, Creating Business opportunities through data mining, lead generation, lead management. Trained associated in daily operations. Promoting Company’s product and services. Analyzing business potential by Requirement gathering. Analysis for preparing projects, efforts estimates, understanding documents, proposal making, negotiation. Building and maintain healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery and service quality norms. Ensuring Speedy Resolution of queries and grievances to maximize client satisfaction level. Maintain relations with partners to generate avenues for repeat business.

Process Associate ( fresh data team – 5 months) ; B2B sales. Discussing business plans with businessmen who never used Just dial’s services. Following up with them to tie-up with our company. Arrange meetings. Handle objections. Giving after sales services like account management, keeping a check for their account updations & regular payments. Process Associate (Revival team – 8 months ) Handling unsatisfied clients to re- join who have once used Justdial services & now no longer wants to re- associate. Regaining client’s faith by the help of objection handling capability & profound listening, Following them to re- join Justdial, by taking immediate actions to solve issues. Process associate (super-cat team –10 months) Handling existing clients to upgrade, renew their contracts – selling company’s additional products to them.