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Deepika R

@deepika.r

Associate consultant at Accenture India Solutions Pvt ltd.

Bangalore

Accenture India Solutions Pvt ltd

Deepika is a results-driven professional with 7 years of experience in customer service and support. Her expertise includes outbound prospecting, B2B calling, and providing comprehensive sales and service support. She has managed diverse responsibilities spanning sales, marketing, customer service, and bid preparation, alongside maintaining detailed records for billing and claims.

Experience

Associate consultant

Accenture India Solutions Pvt ltd

May 2021 - Present

Sales consultant

Nobroker Technologies Pvt Ltd

Jun 2020 - Feb 2021

Outbound prospecting daily from a provided CRM. Scheduling appointments for agents to meet with prospective customers. Provide sales, information, and service support for outside sales representatives. In-bond, Out-Bond B2B Calling. Maintained records for backorders, damage claims, freight, will‑call and billing. Diverse responsibilities included sales, marketing, customer service and bid preparation; investigating and analyzing new markets; and providing sales assistance to marketing manager.

Office Admin

Oxford College of Pharmacy

Aug 2017 - Sep 2018

Worked as a PA to pharmacy Principal. Assisted her on daily coordinating works like scheduling appointments, taking care of her walks in parent enquiries. Assisting in drafting a bonfiade certificates to students and universities. Attending the meetings with Principal and drafting the MOU & MOM letters.

Business Development Executive

Bells Softech Ltd

Nov 2014 - Aug 2015

Generate Leads to VP. Cold calling for Embedded & IT domain (Singapore & Indian Market). Account Management.

Pre sales coordinator

EI Design PVT Ltd

May 2014 - Sep 2014

Generate leads to VP, CEO’s. Cold calling for ELearning services. Worked on sales force on SFDC (Sales force.com). Create POs, SOW & PID. Generate Invoices. Account management.

BUSINESS DEVELOPMENT EXECUTIVE

IONIDEA INC

May 2012 - Dec 2013

Proficient in secondary Research, research and analysis of target companies. Experience in Data Mining and Internet Research. Mapping global markets, capturing market intelligence and defining the target market for client’s product or services. Profiling companies across industries based on revenue, employee strength, vertical etc. and defining target companies. Discovering Right Party Contacts in target companies. Mapping the IT Environment of target companies. Converting the right business opportunity/lead to an appointment for the client. Internet Search, Product Research, Market Research, Survey, Analysis. Capable of developing lead generation strategies and marketing plans. Research and supporting the sales team in providing any required information. Identified the true potential customers who can really buy and identifying the right person for our business in the client's organization. Research the companies information through various directories, search engines, and websites. List Building, building a database of contacts of targeted companies through Internet Research by visiting sites like Hoovers, Jigsaw, IProfile, DiscoverOrg, Forbes, Bloomberg, LinkedIn, etc. Took up various geography and technology domain specific competitor analysis/industry analysis, lead generation, mailing campaigns. Coordinate with customers, assisted the customers in generating business from new accounts and also enhance business from existing customers.

Customer Service and Call Center - Sales

IBM INDIA BPO SERVICES

Aug 2011 - Jun 2012

Monthly preparation, review and analysis of assigned accounts and review of specified accounts assigned to staff accountants included in the consolidated and divisional profit and loss statements and balance sheet. Preparation and/or review of monthly account reconciliations in accordance with Finance Account Reconciliation Standards. Preparation, review, and analysis of management reporting.

AEGIS BPO SERVICES

Sep 2008 - Oct 2009

Making outbound calls. Plan and deliver all mandatory communications required for us to do business. Plan and deliver customer communications for all lifestages – pre-sale, point of sale & post-sale communications. Develop and deliver the customer content plan aligned to regulatory requirements and business priorities – driven by customer needs, the market environment, previous learnings, and our business strategy. Be a source of innovation and new ideas for the Customer Content Team.

Education

Graduate

Skills

Customer Service
Sales
Business Development
Lead Generation
Data Mining
Internet Research
Account Management
Cold Calling
Market Research
SFDC
Bid Preparation