Malcolm D’Abreo

Inside sales team with WhiteHat Junior – EdTech Sales, USA, Canada & UK - B2C sales. Cold Calling and selling coding programs packages for students between 5-15 years of age.

B2B inside sales team of 10 team members for all Corporate Masterclass training programs for BFSI sector in the Middle East & APAC region. Responsibilities included Team management, Recruitment & Training - Lead research, Pitch creation & Cold Calling techniques & Performance monitoring.

B2B - Inside Sales team of 10 members responsible for P/L of all Master Class & Conference programs of the Legal, BFSI & Channel Management Sector to meet the training requirements of Indian & APAC markets. Set-up and led an Inside Sales - Cold Calling Team. Responsibilities also included Recruitment and Training - Lead research, Pitch creation & Cold Calling techniques.

B2B Sponsorship sales with Forums Division, Cold Calling, Lead Generation, Data Mining and Closing Big Tickets – New Revenue Generation in USD, Corporate Partnerships, Key Account Management, Client Engagement, Client Servicing & Retentions.

Worked with Bank of America – US Home Mortgages across various departments like Accounts Payable – Collection of Mortgage Outstanding payments. Tax Department – Making Outstanding tax payment on delinquent accounts to the USA County & State tax departments. Worked in the Data Management teams of Skip Tracing & Deeping diving for US home loans.

Handled inbound calls for Barclays Bank UK- Online banking team regarding setting up and online banking service, Login failure issues & password reset requests and troubleshooting fraud scenarios in online banking. Responsible for end to end customer support.