KAVITHA R

BCS (Business Critical Services) Primary Point of contact as a PM for EMEAR Delivery. Maintaining the SharePoint as the single point of Repository for the complete EMEAR Region. QBR data creation to the Leadership teams. Coordinated with Top account Lead NCE's to ensure the project data are updated. Scheduling and driving the internal QBR with the Lead NCE's and the Leadership teams. Weekly tracking and handling of all the New Projects into the EMEAR Region. Performing Delivery Adoption Analysis of the Top Accounts.

Managed records relating to Project management and Knowledge Management. Adhered to escalation procedures and policies. Created project schedules with milestones, due dates, and estimates. Liaised with clients to define requirements, scope, and objectives. Provided verbal and written communications regarding project status, risks, and issues.

Analysis of KPI's productivity improvement initiatives. Monitored and reported deliverables. Developed and maintained program plans and master schedules. Responsible for managing 30+ resources on project allocation and resource movements. Acted as a liaison between resources and senior managers.

Understanding business changes driving Incident management process requirements. Checked servers for Netcool status. Updated rules files and property files. Installed omnibus, WEBGUI, and impact. Performed daily health checks.

Remote Infrastructure Monitoring involving 24*7*365 end-to-end monitoring. Contributed to development of idea generation and new techniques. Worked for continuous improvements in workflow efficiency.