Imran Khan

Responsible for providing administrative support to the India leadership team to strategize, plan and execute variety of programs, services and initiatives that are significant in scope, complexity and risk. Gather metrics and help track and evaluate performance of programs, services, and initiatives. Lead change and Transformational initiatives across Home Services Business; drive team projects, reporting and metric development, partnering with functional leads to provide project coordination and analysis. Manage all aspects of issue resolution related to project delivery and manage any escalation to the steering committee as necessary; responsible for creating and executing communication plans related to Business Transitions. Engaged with India operational resilience project (scope of the project is to vacate one service center in Bangalore; and allocate those seats in other India office) this will be achieved through multi-pronged approach over the next 4 years; overseeing attrition and backfill, migration/ organic growth across Business units; the estimated cost save to the bank will be $224M with 311 FTEs. Future of work & RTO/ India - Overseeing Northern Trust India FoW/ RTO deployment; my primary role is to collaborate with all the Business Leads and build a robust project plan in order to enable a smooth & calibrated RTO India deployment (while most of the activities are planned by corporate and business units, we are working on India specific implementation plan). Facilitating Project Management Office (PMO) to publish meaningful Global Strategy reports to the Leadership team to reflect the progress of Site Projects; ensuring program status is accurate, informative and timely.

Executed end to end transition for global organization acting as a liaison with all the Northern Trust Business Units; played a pivotal role to deliver $102 million in benefits with migrations of over 1350 partners globally to meet 2020 plan as articulated in the four-year plan for the Location Strategy program. Responsible for overall governance and framework of Transition Projects; ensuring project delivery with best practice methodology managing (governance, risk, quality assurance & reporting).

Effectively transitioned over 185 roles across 06 business units and 7 cities globally to set-up Barclays Investment services in Chennai and Mumbai within a span of 36 months. Collaborated with key stakeholders to gather project requirement; ensuring project delivery with best practice methodology managing (governance, risk, quality assurance & reporting). Facilitated internal training to build in-house expertise, product awareness and staff confidence.

Led over 10 Business process improvement projects utilizing Business process re-engineering (BPR) across business units from Cards, Payments and Trade verticals. The BPR projects led to cost avoidance to the bank accounting to savings of $45000. Facilitated project execution by cultivating business relationships with people at all levels to ensure project deliverables remained on track and aligned with business goals. Managed progress throughout project lifecycle by documenting the successful completion of activities for each sign off stage and the eventual closure of the project; to provide assurance and an audit trail for the program. Worked on all recruitment stages including net sourcing, requisition application processing, role-based assessments, reference checks, setting Interviews, Offer Letters, On boarding and New-Joiner training.