Hitansh Kalra

Optimizing the sales and marketing tech stack and data integrations, with an emphasis on growth, efficiency, and scalability. Selecting, implementing, and managing sales and marketing automation tools, Improving and maintaining Salesforce database hygiene and identifying ways to improve data quality. Building, maintaining, and managing automation in Salesforce with Workflows, Process Builders, and Flows. Creating and maintaining KPI/metrics reports/dashboards on marketing and sales activities, effectiveness, and business impact. Forecasting sales and marketing key metrics. Working across the organization to develop mature processes for reporting of sales and marketing programs. Overseeing data and analytics while identifying emerging market trends to strategize ways to increase market share. Vendor Management along with cross functional department duties.

An operations manager oversees and directs the day-to-day activities of an organization's information technology (IT) & E- Commerce department, ensuring that systems, services, and infrastructure work reliably and securely. Prepare and maintain sales operations reporting, forecasting and dashboards (monthly reporting packages, KPIs, etc.). Solely responsible for managing the coordination between all the departments i.e., Delivery team, Accounts and Sales. Being the sole contact for Warehouse and vendors to reach out. Preparation of the Import Export Documents along with generating invoices and sales orders for salespeople. Releasing of Delivery Order (DO). Formulating strategy, improving performance, procuring material and resources, and securing compliance. Evaluation of my team members, find ways to increase quality of customer service and implement best practices across all levels. Preparing shipment and Logistics documents with all the correct information. Assist HR with recruiting when necessary. Contributing to a company culture that encourages top performance and high morale. Overseeing budgeting, reporting, planning, and auditing and work with senior stakeholders. Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations with suppliers and Vendors. Working closely with the board of directors to determine values and mission, and plan for short- and long-term goals. Support worker communication with the management team.

After sales support & client servicing. Generates and processes new sales leads, as necessary. Answers phone calls from customers and deals with problems as they arise. Takes sales information and puts it into an easily readable format. Follows up with customers to make sure that they are satisfied with a particular product. Makes sure that salespersons are on track with sales goals. Meets with other departments to make sure that salespeople are doing their job correctly. Provides any necessary data or reports to the sales team. Exerts attention to detail, as customers may have the same problems; reports the problems, as necessary. Arranges appointments with clients and sales team. Acknowledges customers by responding to emails, texts, and phone calls. Updates all contact information for clients. Arranges travel and accommodations for any salesperson that is meeting clients outside of the office. Does any necessary administrative work including filing reports or presenting sales team with necessary documents.

Monitor and resolve order and interface issues. Manage orders received through phone, email fax and prioritize same. Manage stock and replenishment activities. Liaise with internal contacts including sales and marketing, logistics, distribution. Posting booking documents in Q2B database. Daily processing of quotes; data entry. Dispatching invoices to the customers. Prepare quotes, contacts, reports, invoices, and other documents using word processing, Spreadsheets and SAP. Support contracts creation (for new orders as well as renewals) and contract amendments. Knowledge of complete Order fulfillment process along with operational procedures of distribution centers. Working with often used software like NetSuite and HubSpot in the whole process to host the orders placed by the customers.