Hari Sharma

Generate appointments by means of proactive prospecting and lead activity management in an effort to qualify and market our solutions to potential customers. Work directly with marketing to discover opportunities from leads, and set appointments from those leads. Use of strong selling and influencing skills to set up qualified appointments. Understand the Snowflake Database enough to provide a high level introduction. Leverage taught sales techniques to maximize customer interactions. Log, track, and maintain outbound activity. Work closely with Sales Directors and attend customer meetings as required. Attend sales meetings, vendor training, and local trade shows to keep current with technology.

FY21-22 Adobe Commerce Leadership Award Winner (APAC, ANZ) FY21-22 Adobe Commerce Leadership MM21IN Winner ( India )

Exceptional relationship-building skills with a range of B2B customers, including large corporate customers as well as business owners. Strong interpersonal, negotiating, and influencing skills, demonstrating effectiveness in networking to gain cooperation and support in achieving business goals. Ability to negotiate across diverse cultural backgrounds. Comprehensive knowledge of business development covering all aspects of strategy, client relationships, service delivery, planning, and implementation to achieve viable commercial results. Possess superior presentation and communication skills. Strong team player who can achieve results through people, yet independent and self-sufficient. Flexibility to travel throughout India and the greater continent as required.

1) Onboarding- Getting to a strong start increases the chances of success. 2) Training - To set customers up for success, make it as easy as possible for them to take advantage of your product. 3) Gathering customer feedback - Taking feedback from customers from our mobile app. monthly, quarterly, annually, and keep their star rating in CRM and google. 4) Managing Communication infrastructure - This role of CS entails reviewing the knowledge base, tutorials and training videos that your company. 5) Being a customer advocate - the Customer Success Manager is responsible for ensuring that customer feedback is heard. 6) Account management - Account management is especially important in maintaining relationships with the big accounts that drive your company’s sales. 7) Upselling - It can be especially effective in persuading customers to upgrade to a higher plan or to consider complementary products offered by your company. 8) Firefighting - Dealing with customer complaints is one of the most important parts of being a Customer Success Manager. It’s also one of the least predictable: it requires being adaptive and responding to unexpected situations. 9) Churn management - that is, making sure customers are happy so they don’t leave in the first place. 10) Updating customers - When it comes to maintaining a strong, ongoing relationship with customers, letting them know what’s new can help. This includes keeping them in the loop on changes to the product they’re using, new features, and new products that are potentially complementary. 11) Undertaking new partnerships and Initiatives. And sell them WL Solutions for an X years contract. EMEA: 3D System Groups, Admiral PoS. Africa: Intouch PoS. India: Digitory , Webdatalabs.

Build a relationship with existing customers, have an in-depth understanding of their goals and help them in meeting those goals through each touch and engagement. Proactive engagement with customers promoting long-term relationships and loyalty. Also, include increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of products and services. In addition, work to identify and/or develop upsell opportunities, advocate customer needs/issues cross-departmentally and program manage account escalations. I handled national and international clients and work as a key commercial advisor for the additional purchase. Advertises new feature as customized license and additional training program for existing clients. Identified the opportunities to offer additional services/add-on products to customers, by understanding customer's needs. Engaged with India's Best Corporate Companies such as Nilons Enterprises, Total Oil India Pvt Ltd, Unicorn India, Asian Paints, Wellness forever, C &K, (each 750 + accounts) on a weekly basis and International Companies such as Shell Retail etc., managed their commercial queries and maintained the upwards satisfactory level respectively. Also, I engaged with Our Channel Partners on daily basis on the agenda of Customer Retention, possible revenue extraction and their business opportunities from existing clients. Engaged with reference client to convert into our referral partner. All together reporting to the Top Managment.