GLASTON GOMES

Managed brand strategy, marketing strategy, and communications initiatives. Responsible for leasing residential properties, enhancing brand awareness, and generating new business accounts. Managed leads and opportunities on Sales Force (SFDC), and prepared P&L summaries for quarterly planning.

Managed key accounts for global mobility of employees from various MNCs. Oversaw the entire Expat Relocation assignment lifecycle, including recruiting, training, and managing ISO audits. Facilitated services such as City Orientation, Home Search, and Tenancy Management.

Conducted periodic site visits and evaluated team performance. Developed brand awareness through Social Media Marketing (SMM), planning digital campaigns, and boosting Search Engine Optimization (SEO). Trained agents to generate leads, negotiate deals, and close sales.

Actively involved in Corporate Sales, B2C Sales, and Retail Sales. Managed employment budgets, maximized profitability, and oversaw pricing and stock control. Responsible for recruiting, training, and supervising staff while ensuring compliance with health and safety legislation.

Resolved product or service problems by clarifying customer complaints and determining the root cause. Selected and explained the best solution to ensure timely resolution and follow-up.

Developed business strategies to raise customer pool and optimize profitability. Ensured high levels of customer satisfaction and conducted personnel performance appraisals to assess training needs.