Business Technology executive with around 13+ years of experience across Digital Strategy, Digital Marketing Transformations, Customer experience transformation, Analytics & Business Consulting across Retail/Ecommerce, Healthcare and BFSI industries. Enabled data backed decision making across Product, Consulting and Data Analytics engagements. Managed AI based Transformation programs on Customer experience SaaS products such as Ecommerce Personalization, Virtual Agents, AI led Contact Centre & Journey management solutions.
Experience
Manager
KPMG KGS
Lead a team of 8 business consultants to deliver digital transformation engagements. Oversee Marketing Automation assessment & implementation projects. Hands-on with Salesforce Marketing Cloud Personalization/Interaction studio implementation.
Digital Strategist
Adobe
Defining and delivering strategic roadmaps for Fortune 500 BFSI and FMCG clients. Used Adobe Analytics, Adobe Target and Adobe Campaign to develop and optimize digital marketing campaigns.
Senior Product Consultant
Algonomy
Delivered advisory & implementation services for key retail clients in Americas including Loreal Paris USA, Maybelline & Walmart Canada for ecommerce personalization.
Associate Manager
Accenture
Led a team of 8 Business Analysts for Digital Experience Customer Journey Platform. Implemented self-service chatbot solution for Telecom provider using Google CCAI. Led to operating expense reduction up to 25% and revenue uplift up to 20%.
Systems Engineer
Infosys Limited
Improved productivity by 10% across SDLC stages with automation tools in more than 40 client projects. Developed IT tools using Microsoft Technologies (.NET framework).
Education
SP Jain Institute of Management & Research
Post Graduate Program in Management
International Institute of Information Technology - Bangalore
Post Graduate Diploma
Machine Learning & Artificial Intelligence
Jaypee University of Information Technology
Bachelor of Technology
Licenses & Certifications
Salesforce Marketing Cloud Administrator
Salesforce
Microsoft Certified: Azure Data Scientist Associate
Microsoft
TOGAF Certified
ITIL v3 Certified