DAWOUD Tahir

Handling enterprise-level customers and serving them with the entire Trade Aid IT Services portfolio. Leading discussions on ICT, Infrastructure, Digital Transformation, IoT, Mobility, Security, Big Data, and Analytics. Actively selling the entire portfolio of Trade Aid IT Services, including Servers, Storage, Cloud, ELVs Solutions, and IT Infrastructure. Handling Key Strategic Accounts which have a direct impact on the health of the organization. Building long-term relationships with the Clients.

Create and enforce plans that will meet the needs of the Clients. Building long-term relationships with the Clients. Work quickly to address and resolve Client Issues. Notify the Sales Team of the New Sales and Cross-selling Opportunities. Encourage high sales and good customer service practices. Identify Key Staff in Client Companies to cultivate profitable Relationships.

Market development including lead generation/ Operational Activities of new and existing clients. Business development initiatives & planning. Researching and identifying sales opportunities, generating leads, target identification, and providing End to End services. Client relations & retention. Understanding the client requirements and then customizing the product/services as per their needs.

Global Account Management. Office 365 application support and configuration. Working on Issues, Problem Management/Resolving Application issues. Dealing with agent inquiries face to face, over the phone, or via email. Keeping track of all revenue targets & objectives in line with the Area Business Plan.