Chetna Dewangan

Handled new and existing prospect's queries through calls, emails and text to qualify leads for the demonstration and build sales pipeline to develop business relationships with the associations. Provided product and service information to prospective customers of the high-end technology solutions like WMS, OMS, ERP and fulfilment centres. Worked on Brand data research to generate leads and acquire new customers to increase sales. Optimal use of customer acquisition channels: LinkedIn, inbound sales and competitor analysis to grow potential customer database by 250%. Developed sales strategies by researching the market and creating plans for targeting and upselling prospective buyers.

Identified target audiences through user research (google forms, one-on-one interviews & focused groups). Increased follower base from scratch to 20k+ within 1 year using social media content. Collaborated with content creators and influencers. Handled end-to-end customer support and operations, providing service information through calls, text, social media, and offline mediums.

Managed clients end-to-end from lead generation to closure, achieving a 20% closure rate. Generated leads (100+) through social media apps (OLX, FB, etc). Personally responsible for acquiring 75 and 120 new accounts in 2020 and 2021 through cold calling. Nurtured, managed, and grew a customer database as an account manager.