Arpan Banerjee
@arpan.banerjee
Supervisor, Product Specialist at Airbnb Global Capability Center Private Limited
Delhi, India
Experienced Professional with over 12+ years in Training and Development (600+ employees), Program Management and Product Management. Proficient in coordinating with 7+ teams (internal/external) & stakeholders to achieve organizational goals.
Experience
Supervisor, Product Specialist
Airbnb Global Capability Center Private Limited
Administering daily global operations and projects. Used Agile methods to coach product owners through complex problem-solving. Spearheaded 30+ Scrum Ceremonies. Overseeing QA activities on Salesforce Platform. Responsible for scrum & sprint activities, risk mitigation planning, test planning.
Communication Trainer
Fareportal India Pvt Ltd
Analyzed audit data to elevate NPS and CSAT scores. Delivered training on corporate etiquette, change management, email communication, accountability, team dynamics. Led training sessions for 30+ corporate clients including Accenture, Bank of America, JLL Corporate, and IBM India.
Learning Consultant
VisionPro Consulting Pvt Ltd
Learning and Development consulting.
Learning Consultant
IBM India Pvt Ltd - GTS Division
Managed and supervised Trainers, facilitators and coaches for Delhi region. Initiated Training Programs within the GTS division.
BT Consumer Organizational Health & Development Trainer
HCL Technologies Pvt Ltd
Understood client needs and success criteria for training solutions. Implemented appropriate training aids and technology.
Customer Service Officer
Aries Techsoft Pvt Ltd
Customer service operations.
BT Business Validation Team Advisor
HCL Technologies Pvt Ltd
BT Business validation team advisory work.
Education
Swami Vivekanand Subharti University
Master of Business Administration (MBA)
C.V. Raman University
Bachelor of Commerce (B.Com)
Licenses & Certifications
Project Management Professional (PMP)
Project Management Institute
Lean Six Sigma Green Belt
Benchmark Six Sigma
Certified ScrumMaster (CSM)
Scrum Alliance, Inc.