ABArchna Bhatt
@user.25369262
Coordinator Manager at Starek Management
Delhi, India
Archna Bhatt is a technically-oriented professional currently working as a Coordinator Manager at Starek Management and Consulting Firm. She holds a Microsoft Azure Fundamentals (AZ-900) certification and has completed a Udemy course in SAP Cloud Platform Integration. She brings experience in customer service, cloud computing, and BPO operations, and works effectively both independently and within teams.
Experience
Customer Service Executive
STARTEK [Aegis] Company
Maintained up to date knowledge of company products and services to provide accurate information to customers. Analyzed customer feedback data to develop strategies for improving overall customer experience. Worked closely with other department like sales, marketing, operations to ensure maximum client satisfaction. Complied daily weekly, monthly report outlining key performance indicator related customer service operation. Engaged in conversations with customers to understand needs, resolve issue and answer product questions.
Education
Deen Dayal Upadhyay Gorakhpur University
M.com
Commerce
St. Andrews
b.com
Commerce
St. Xavier's school
12
Commerce
Maharana Pratap girls inter college
10
Science
Licenses & Certifications
Microsoft Certified: Azure Fundamentals – Microsoft [AZ900]
Microsoft
Credential ID: 996074256
SAP Cloud Platform Integration [SAP CPI]
Udemy