Dilpreet Singh

Developed roadmap to integrate a Generative AI Digital Lending solution for a Major Payments client. Analyzed Call Agent division data using SQL queries and functions to identify 5+ inefficiencies in collection process. Figured out ways to reduce avg call time by 40% & incr. +ve turnaround by 10% resulting in 50% more efficiency. Managed liaison b/w 8+ client stakeholders i.e. VPs, CXO to pitch integration of a Gen AI powered collections system. Initiatives resulted in projected more than 20% higher collection rate, 30% cost reduction resulting in $3M savings. Formulated OPEX reduction by 12% in Lending operations, as compared to the overall company OPEX wrt Revenue. Incremented company rev. projections by more than 6.5% worth approx. $430M in 1st year with CAGR of 16-18%. Generated 3 leads by targeted email campaigns, LinkedIn networking, cold calling 150+ CXO prospects in 5 sectors. Leveraged LinkedIn Navigator for networking, ZoomInfo for lead prospecting & Salesforce for client management.

Developed a dashboard with real-time scenarios in 19GAs using 5+ demographics with 500 Cr+ net worth. Collaborated with 20+ stakeholders across 10+ states; Worked in a team of 5+; Proposed changes to CEO. Supervised primary research across 20+ CNG entities with 3+ types of dealers in Ahmd. geographical area. Prepared customer analysis and competitive benchmarking on 10 firms & 5 case studies on gas utilities.