ANUPRITA VAIDYA

Studied the core business of the company and understood the product for active participation in the project. Integrate and manage reporting requirements across multiple stakeholders. Develop and implement communication and people change management for impacted users. Approached new customers through cold calling, field sales to establish their requirements, offered recommendations and subsequent products. Analyzed market scenario and learned suitable sales process. Resolved customer queries and provided effective customer service to achieve high level customer satisfaction. Developed and maintained quality customer relationship, resulting in increased sales.

Analysis and development of customer specific requirements and proposal design to match all customer needs. Negotiate on price, content and time with customer to make final bid. Work on problem management by identifying the issues occurring repeatedly and raising them as problems and hence working on them proactively to identify solutions and drive them to closure. Collaborate with internal stake holders to provide business support and effective resource management. Ensure timely customer interaction on requests and concerns raised. All customer queries and complaints are being resolved within TAT with suitable solution strategies. Pro-active value analysis, responding to customer queries, interfacing with other verticals to resolve the queries, as needed.

Responsible for Planning, Forecasting, Budgeting, Revenue Recognition, Resource Utilization, Demand Creation and monitoring in multiple project accounts. Review project status and efficiency report on a regular basis to ensure the project is working as per planning. Support program communications and program level change management activities. Understand scope of work and customer needs, develop an overarching solution to be proposed as part of the solicitation response.