Amrin Sultana

Communicating with customers from pharma background by making outbound calls to potential customers and following up on leads. Understand customer needs and identify sales opportunities. Generate new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Answering potential customer questions and sending additional information required. Creating and maintaining a database of current and potential customers. Keeping up with product information and updates. Explaining and demonstrating features of products and services by conducting webinars. Helping the scientists with the method development and validation of drugs and impurities by gathering information from different pharmacopoeias. Addressing the pain points of the customers as per the requirement. Trouble shoot the problem whenever required. Conduct technical discussions with the team & customers (Scientists) as per the requirement. Maintaining records of VMDM (Visual Management & Daily Management). Creating filters in CRM to track activities, orders and other KPIs. Send the Quotes to the customers, follow up, negotiate, and process the orders. Maintained in-depth knowledge of competitor products, price changes and market developments to forecast business demands. Registered and updated customer information on database to enable tracking history and maintain accurate records. Participated in meetings to discuss sales strategies, progress, and developments. Closing sales and achieving sales targets, exceeding monthly sales KPIs, using advanced selling techniques and smart negotiation strategies.

Supported sales staff in addressing the requirements of the customers. Collaborated effectively with staff to achieve essential tasks and aid department progress towards monthly sales KPIs. Followed up on suggested leads via telephone, quickly building rapport with key decision-makers to book appointments for visits & seminars. Built positive relationships with customers and clients, increasing the likelihood of repeat business. Promoted special offers and push programs through phone calls and mails. Supported sales and marketing teams, generating reports, and updating CRM databases to track insights. Built relationships with customers to evaluate needs and recommend individualized solutions.

Identified valuable leads through several key methods, including social media, networking events and targeted marketing. Created effective marketing, sales, and promotional initiatives to drive revenue. Made high volume of sales calls per day exceeding company outbound call targets and was continuously awarded performer of the week for 2 months. Recorded details from customer communications on CRM. Support with outbound calls to customers about specific sales and marketing promotional campaigns. Converted leads into customers through cold calling and innovative marketing techniques. Generated sales opportunities and forwarded them to the respective sales team.