Aditya Pawar

Meeting and exceeding personal and team sales target as per company projections. Performing end to end post sales operations. Situation handling and resolving onsite/offsite customer grievances and escalations. Empowering the team to improve product knowledge and meet the sales target.

Performing all front of the house operations to ensure memorable guest experience. Maintaining and updating all departmental reports up to hotel standards. Contributing to room sales by actively engaging into room show around to walk-in guests and up-selling higher category rooms upon check-ins to maximize room revenue.

Meeting and exceeding sales target as per company projections. Counseling non tech candidates and enrolling them into tech courses. Successfully achieved monthly target quotas and realized quality sales. Achieved highest sale of $60000 with an average $3000 ticket size.

Achieved team sales by empowering them with sales strategies and client negotiation skills. Actively training team into story telling sales strategy with a touch of statistics for client satisfaction. Situation handling and customer grievance redressal for total customer satisfaction and repeat business.

Utilizing hands on approach for data mining and sales support. Prequalification of lead generation for successful business prospects for clients. Supervising the creative content development for all marketing plans for existing customers. Developing, budgeting and executing successful marketing campaigns for clients on timely basis to achieve desired business volume.

Generating revenue reports for existing hotel corporate clientele with the website. Resolving client queries to maximize their MICE revenue through website. Proactively identifying sales targets for the team and generating new sales leads. Conducting webinars and closing sales by calling venue targets to get decision makers details for existing sales leads.

Assisting Front office manager in supervising and coordinating day to day operations of front office staff. Planning departmental budgeting and revenue forecasting. Generating sales leads and approaching business and individual clienteles as per event requirement in liaison with sales and marketing manager. Dealing with clienteles in finalizing meetings, weddings and other function requisitions including venue, catering and any other special arrangements that are to be done as per guest requirements to ensure repeat business.

In an ongoing management training as Guest Service Manager at this award winning 95 suites, full service, and 4 diamond luxury hotel. Utilize hands on approach in learning effective management operations to provide quality front office administration through-out various points of guest contact for value added guest satisfaction. Shadowing shift managers and providing quality guest services to ensure repeat business. Active reservation agent, using yield management approach to selling and controlling room inventory with various distribution systems and with direct calls as well. Manage guest queries for the hotel and provide all concierge services. Train new team and existing team members in guest services as per hotel standards.

Solely ensured quality food and beverage services for first five months in the executive lounge for esteemed Marriott Gold and Platinum Award members and other multi-national companies VIP's. Performed quality front desk administration including guest check-ins, check -outs, walk-ins, guest requests etc. Ensured smooth and efficient interdepartmental and intradepartmental coordination. Ensured quality volume operational procedures, e.g., group check-in, guest meeting and venue arrangements etc. Evolved as strong team player by achieving targets before time, e.g., departmental reports compilation etc. Awarded Spirit to Serve award for excellent and dedicated guest services at Courtyard Marriott (2010).