Abhilash Dwivedi

Source sales opportunities through outbound calls. Build pipelines and close targets. B2B and B2C sales. Present meeting and host webinars. Handling International clients. Implemented seasonal and special discounts, driving customer engagement through promotions. Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory. Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies. Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests. Kept accurate and up to date financial records stored on Microsoft Excel for organizational purposes. Strategized with the central reservations department to determine new rate plans and organized promotions. Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers. Secured long-term accounts, providing recommendations to promote brand effectiveness and product benefits. Handled Many Calls In a day, 100+ in order to generate review. Assisted front desk operations, helping with tasks including welcoming customers, taking phone calls and checking in guests. Used excellent upselling techniques to sell additional services to enhance guests' experience. Coordinated itineraries, booked excursions and made travel arrangements for guests when needed. Cultivated an excellent first impression by warmly welcoming guests when entering the building, offering help with luggage and providing drinks.