ABHINAV SAXENA

Ensuring the compliance with the health and safety legislation and the licensing laws. Planning room bookings, events and the maintenance works when required. Plan, implement and manage the overall daily operations of the hotel. Maintaining the statistical and the financial records. To build and maintain the strong relationship with the visitors and clients. To hire and onboard the new hotel staff and evaluate his performance. To manage the budgets of the property. To recruit, train and supervise the staff. To handle the customer complaints and queries. To promote and market the business. To prepare and manage schedules and shifts. To suggest and implement the new and innovative ideas. To manage and track the hotel inventory. To manage and monitor the hotel expenses. To plan and organize hotel activities to drive sales.

Act as a team leader to provide daily assistance to the company’s customer service department. Establish and educate staff on cleanliness, tidiness and hygiene standards. Ensure compliance with safety and sanitation policies in all the areas. Motivate the team members and resolve any issues that occur on job. Respond to the customer’s questions and complaints. Dealt with the problems either in person or by phone. Training housekeepers on cleaning and maintenance tasks. Monitor and replenish the cleaning products stock. Participate in large cleaning projects as required. Overseeing the performance of staff on a daily basis. Inspect the rooms and common area for cleanliness. Hire, train and discipline the housekeeping staff. Create the schedules of employees. Order supplies when needed. Give regular reports to senior managers.

Selling the room rights to individuals and corporates. Registration of the guests and assigning their rooms. Maintain an inventory of reservation, vacancies and room assignment. Provide assistance and respond to guests' complaints. Answer the enquiries regarding hotel services. Greeting customers, escorting them to seats and take food and beverage orders. Explaining the menu items and offer personal attentive treatment. Co-ordinating with team members to plan events, parties, etc. Responsible for maintaining hygiene and appearance of hotel. Servicing and maintaining the guest rooms and replenish the stock when needed. Providing service items to guest rooms upon requests from guests. Preparation of simple food items like salads, cold starters etc. Work according to the established health and safety guidelines. Keep a stock check and order items when needed. Keep the kitchen area clean and hygienic.