Neha dasgupta

Managed and led multiple high-impact programs simultaneously, ensuring successful delivery within defined timelines. Owned end-to-end program execution including scope definition, resource allocation, and milestone tracking. Facilitated seamless cross-functional collaboration to achieve strategic business objectives. Drove execution excellence while ensuring alignment with overall company goals. Served as the primary point of contact for all program-related communications. Collaborated with internal and external stakeholders to define program objectives, success metrics, and deliverables. Provided structured status updates and strategic insights to senior leadership to ensure alignment and transparency. Tracked and analyzed key performance indicators (KPIs) and program metrics to measure success. Leveraged data analytics to support decision-making and optimize program performance. Presented data-backed insights and progress reports to senior leadership. Liaised with external clients to ensure alignment on program goals and delivery expectations. Ensured deliverables consistently met or exceeded client expectations. Integrated client feedback into execution cycles to enhance outcome

Managed resource reallocation and process optimization to align client requirements with appropriate business operation. Power BI for data analysis and KPI monitoring, ensuring efficient operations and quality assurance. Enhanced script modifications and implemented performance monitoring techniques, resulting in improved operational efficiency and client satisfaction.

Pioneered a new consultation process by facilitating face-to-face client visits. Analyzed data using SQL and MS Excel to assess the impact on production, quality, and customer satisfaction. This initiative improved client engagement and provided valuable insights into process improvements, contributing to enhanced service delivery and customer experience.

Led a strategic initiative to enhance the conversion rate from Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL) optimizing the lead funnel. Implemented Salesforce CRM to streamline communication, reducing response time between business managers and clients (B2B/B2C). Achieved a 70% increase in SQL conversion rate, from 10% to 17% within three months, and expanded the process across Tier-1 cities in India, coordinating with over 52 cross-functional teams.

Managed end-to-end client relationship lifecycle from lead generation to site visits, negotiation, and deal closure. Handled residential/commercial property sales, ensuring alignment with client requirements, budget, and investment goals. Generated leads through referrals, digital platforms, broker networks, and walk-in inquiries. Conducted property presentations, site visits, and project walkthroughs to drive conversions. Built and maintained strong relationships with high-value clients, investors, and channel partners. Negotiated pricing, payment plans, and contract terms to maximize revenue and client satisfaction. Maintained CRM records, tracked sales pipeline, and followed up consistently to improve closure ratios. Monitored market trends, competitor projects, pricing benchmarks, and buyer behavior to support strategic decision-making. Achieved and exceeded monthly/quarterly sales targets through proactive client engagement and follow-up strategies. Managed post-sales relationship management including documentation support, payment tracking, and referral generation. Prepared daily/weekly sales reports and pipeline status updates for senior management.

Delivered exceptional customer support, earning commendations for resolution efficiency in a fast-paced environment. Gained proficiency in CRM and GDS (Amadeus/Sabre), managing approximately 15 trip bookings daily and handling escalations. Collaborated with clients to understand and fulfill unique travel needs, exceeding customer service satisfaction standards.