Deepak L

Led RPA and automation initiatives using predictive and hybrid delivery approaches. Managed project execution with a strong focus on planning, coordination, and timely delivery, achieving ~90% on-time completion. Contributed to automation efforts that reduced manual operational workload by over 60%, improving efficiency and service performance. Collaborated closely with stakeholders to translate business requirements into actionable project plans, ensuring alignment and delivery of measurable outcomes.

Managed 24/7 IT operations aligned with ITIL v3 practices, ensuring SLA compliance and maintaining operational stability. Designed and implemented KPI-driven dashboards (Power BI, SharePoint) to enable data-driven decisions and continuous service improvement. Led process standardization efforts within the team, improving service consistency and reducing critical incident escalations. Partnered with stakeholders to drive operational improvements and enhance overall service performance.

Managed enterprise IT initiatives using predictive methodologies, coordinating multi-country, multi-vendor delivery teams to ensure seamless production transitions with zero business disruption. Built reputation for meticulous planning, integrated change control, and stakeholder transparency that consistently delivered 95%+ successful implementation rates through rigorous governance and risk mitigation strategies.

Delivered expert-level technical support for enterprise applications, including MS Office, Outlook, SharePoint, and web-based platforms, ensuring timely issue resolution and high user satisfaction. Contributed to automation initiatives that reduced incident volumes and improved resolution times. Recognized with multiple awards, including Employee of the Quarter, for service excellence and contributions to operational efficiency improvements.