Yatharth Srivastava

Customer Relationship Management: Building and maintaining strong relationships with existing customers to understand their needs, address concerns, and foster loyalty. Renewal Forecasting: Monitoring and tracking contract expiration dates and renewal timelines to ensure timely renewals. Negotiation and Pricing: Working with customers to negotiate contract terms and pricing for renewal, often in coordination with sales and account management teams. Upselling and Cross-Selling: Identifying opportunities to upsell or cross-sell additional products or services to existing customers during the renewal process. Customer Success: Collaborating with customer success teams to ensure customer satisfaction and maximize the likelihood of renewals. Churn Management: Analyzing reasons for non-renewals and implementing strategies to reduce customer churn. Data Analysis: Utilizing data and analytics to identify trends, potential issues, and opportunities related to customer renewals. Contract Management: Ensuring accurate and up-to-date documentation of customer contracts and renewals. Communication: Effectively communicating renewal details, terms, and changes to both internal teams and customers. Retention Strategies: Developing and implementing strategies to improve customer retention and increase renewal rates.

Initiating “Welcome calls” for the customers. Explaining rules and guidelines to customers regarding the product and handling their queries. Following the script while making calls so that each point is explained in detail to the customers. Scheduling classes for the kids and giving them a walkthrough to the portal of Whitehatjr.com. Giving proper demo of the Dashboard for Coding classes to the customers. Scheduling first two Coding classes for kids. Calling customers from Talk Desk (International) and Exotel (Indian) soft wares. International calls interactions with the Parents in countries like- Australia, Singapore, Dubai, New Zealand. Handling the SLAs on Zendesk & on Sales force. Projects Handled: Handling India clients for Whitehat Jr. and initiating Welcome calls for the customers. Giving Demo of the product to the customers. Handling of Asia Pacific (APAC region) for International calling.

B2B and B2C sales. Meeting new and existing clients. Demonstration of the product. Developing Sales strategies and using CRM. Tracking the progress of the sales stages and creating reports on a weekly basis. Identifying new sales partners and growth opportunities through market analysis and networking. Being familiar with pricing. Cold calling, Lead Generation. Achieving set target for the month.

Drive off line sales through rigorous cold calling and meeting potential. Calling clients to sell OYO Portfolio. Identifying / On-boarding / Developing channel partners. Achieving Monthly set target.