Vinita Singh

Working directly with one of the international clients on a health care project. Planning project management, including setting deadlines, prioritising tasks, and assigning team members to various deliverables. Obtain client acceptance of project deliverables. Planning sprints and conducting scrum rituals for my team. Assembling project teams and assigning individual responsibilities and tasks. Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines. Managing a cross functional team of designers, BAs, developers, and quality engineers and being able to guide them and resolve their issues. Contributing to continuous improvement initiatives. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements. Monitor client delivery on an ongoing basis to ensure agreed-upon SLAs. Coordinate with internal departments to ensure deliverables within TAT and resolve client escalations. Tracking the project progress through JIRA on a daily basis to make sure the project is progressing as per plan and reviewing the daily remaining hours log by the team. Monitoring project progress, providing regular status updates, and presenting project reports to stakeholders and senior management.

Participate at all stages of the project life cycle (from concept and requirements through launch and support). Managed and delivered multiple IT development projects for both the web and the app and released the build. Proactive management of changes and scope moves, identified risks, and developed a contingency plan. Planned team sprints every fifteen days and managed deliverables and resource allocation. Perform complete scrum ceremonies: facilitate daily scrum meetings, organise sprint/planning and grooming sessions, capacity planning, daily standup meetings, sprint reviews, and retrospectives. Worked directly with the product team to handle backlogs and new requests, from time to time, the app builds are released for testing and planned for live deployment. Ensured close liaison with key stakeholders to check project scopes were established and agreed upon. Proactive management of projects and serve as a focal point for product team members throughout the project lifecycle. Continuously evaluating projects to ensure they were meeting company standards, adhering to budgets, and meeting deadlines. Collaborating with other department leaders to define, prioritise, and develop projects. Ensure appropriate documentation is developed and maintained for all projects, including a project overview, a project plan, project progress reports, a released document, and a project budget. Liaison with external vendors on IT development projects and compliance work such as VAPT, GDPR, and ISO. Performed any other tasks as reasonably assigned by my line management.

Worked on an internal project and handled one or more small or midsize projects. Define the project scope, goals, resources, and deliverables for the project requirements. Accurately documenting the project's creation, development, and execution, as well as documenting the project's scope, budget, project planning, risk document, change request, etc. Communicate effectively with BA, UI/UX, developers, QA, and release teams on Sprint planning, review, and delivery for both web and app development. Managed the project within the framework of agile development methodology, sprint planning, deployments, versions, etc. Develop and manage project plans and resources to deliver projects within defined scope, quality, time, and cost. Communicate project status to stakeholders, including project team members and senior management. Conducted project-based research and provided relevant insights to stakeholders. Managed the development of the project and ensured that team members were carrying out their tasks efficiently while upholding the company's standards.

Define the project scope and timeframe, and manage resource allocation and tasks. Managed planning, scheduling, monitoring, and coordinating with internal resources for the execution of projects. Managed a team to execute client projects effectively and efficiently to meet deliverables. Managed customer accounts to ensure financial transactions like payments, billing transactions, etc. Prepare, submit, and analyse a variety of weekly and monthly MIS reports, such as churn and retention, attrition, NPS, dashboards, and worksheets. Build strong relationships by addressing customer issues and complaints in a timely manner and engaging with clients through relevant communication for product presentation. Ensure all tasks were performed correctly, efficiently, and in a timely manner, in accordance with our customers' specifications and quality requirements. Managed escalations and TAT. Managed a team member training plan to ensure everyone was doing their job properly and to assess team performance.

Clients handled: CreateSpace, Amazon, London Property Magazine, Otto Group, Diva'ni and Virgin Atlantic. Acts as the primary contact for all clients and manages all communications with them. Track and oversee project execution to ensure client requirements were met. Regularly update clients and management on project status, schedule, and major issues. Maintained trust-based client relationships and provided ongoing support in day-to-day processes. Detailed discussion with the creative manager on design and advice to the client on it. Developed, negotiated, and managed the contracts and procedures for each client and vendor. Provided research and linguistic support to clients according to project requirements. Managed relationships and coordinated work between different teams in different locations.

Conducted primary and secondary research in various markets. Data submitted to support product and business development. Maintained a database of different clients. Analysed data validation and data-checking. Handled research-based small projects. Provided written reports and briefings on the basis of the data.

Handled mixed processes (inbound, outbound, and transactional) with business customers. Handled escalated mail and calls related to the process and provided feedback to advisors about the errors made by them. Performed quality audits for the team to enhance the customer experience. Provided feedback and coaching through one-on-one discussions and took responsibility for the overall performance of the team members with special training for weaker players.