Shalini Pandey

Worked for a Canada based company remotely. Was working for a Govt. project for Covid relief program, where i was acquiring new clients and maintaining the data base for the same.

Work included generating leads for services that company provides i.e. warehouses solution and automotive part majorly bolts and fasteners. Was Acquiring client majorly from UK, Asia and Europe. Worked also for operations and administrative work due to COVID situation. Learned to deal with overseas clients. Also prepare different potential clients spreadsheets and database.

The work included in Acquiring new clients for the them as well as dealing with the existing clients of Indiamart that are on paid services and packages of Indiamart. Used to deals in services queries and upgrades of the packages. The satisfaction of the customers played a vital role in overall work parameters and incentives. It was a calling process including emailing the customers at the end of every calls. Projection, Prospection was a daily work.

Worked as a Technical Associate for the process of Airtel Titanium. The work includes the troubleshooting of modems and routers and networking of the devices. It was a blended process both inbound calls and backend were involved. Used to deal with upset and irate customers resolving their queries on inbound calls.

Worked as a Customer support executive for the process of AMAZON. Clients handling through inbound calls and mails regarding various queries about the product. Refunds related queries was the major work.

Subjects included: Soil mechanics, Hydraulics.