Vamsi PSN

Ensuring the dealer satisfaction score of the dealers are above the benchmark. Worked with cross functional teams to devise performance improvement strategies for dealer partners. Root cause analysis of complaints and implementing of process to reduce them. Onboarding and training of new dealers on MSIL systems and process. Audit of CI norms at the dealerships. Training of manpower of the customer journey.

On-boarded and trained dealers on hyperlocal concept and monitored inbound calls and cost per lead. Led the AP & Telangana region to become 1st to have 100% dealer enrolment. Achieved lowest Cost Per lead All India in AP & Telangana. Coordinated with dealers and agencies to create website content.

Handled the biggest dealer in India which contributes to 36% of the region’s volume. EBR and Test Drive monitoring of dealerships. Forecasted the Car Sales (model wise and variant wise) for AP & Telangana. Achievement and forecast were correct in 93% of the months. Designed Budget plan for consumer discount schemes, manpower and dealer incentive schemes for AP & Telangana. Coordinated with agencies and publications for creation and publications of Print Ads with budget of Rs 10 Crore per year to increase the brand awareness in AP & Telangana. Coached sales associates in product specifications, sales incentives and selling techniques. Championed cause to increase the Market share by Top 10 model tracking, model to model marking, competition network mapping, activity and offer tracking. Helped increase the market share of Hyderabad by 6%, Anantapur by 12% & Mahabubnagar by 3% in 3 Years. Initiated celebrations unlimited scratch card scheme across AP & Telangana during Dusherra period with a budget outlay of Rs 20 Million which helped region achieve 33% more sales over average volume. Developed Revenue matrix & Cost matrix which led to savings of Rs 24 Million for the dealer partner. Initiated Skill Matrix and One step extra wherein executive were reviewed and counseled which helped increase their productivity from 3 cars to 3.2 cars per executive. Enhanced Customer satisfaction by drafting and sharing best practices among dealer partners. Evaluated potential locations for setting of outlets in Tier 3 and Tier 4 outlets based on growth prospects.