Prasad Rathod

Handle a group of assigned handlers (executives) and perform on the set SLA as per the b2b client requirement. Manage the People issues / Leaves/Attendance/Roster. Prepare Monthly & Weekly reports for aligned business. Groom the team members to grow to the next level within the organization. Preparing shift wise allocation as per business requirement. Campaign allocation and end to end delivery. Discussing audit process as per the campaign requirement. Taking training session for new batches until OJT. Ideas for smoothening operations. Researching, analyzing, interpreting, and presenting data related to market favorable conditions and other. Information related to client specified requirement. Research prospect details using search engines and different search techniques such as Boolean strings. Contact discovery via professional networking websites like LinkedIn, Zoominfo, Manta, Hoovers, Bloomberg, Dun and Bradstreet, etc. Initiating outbound calls to prospective customers using provided contact lists or leads generated through various channels. Introducing the company's products or services to potential customers and explaining their benefits. Qualifying leads by assessing their level of interest, budget, timeline, and decision-making authority. Scheduling appointments for qualified leads with the appropriate sales representatives.

Selling International Tour Packages/ International Outbound sales (travel). Cooperating with clients to determine their needs and advise them appropriate destination, modes of Transportations, travel dates, costs and accommodations. Manage large-scale events including conferences and retreats. Resolve travel issues, complaints, and refunds. Keeping clients up to date with any changes. Excellent knowledge of computer reservations systems, GDS systems and e-travelling.

Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs! Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls.