DKDeepak Kumar
@user.2598618
Project Manager at Orbit Techsol India Pvt Ltd
Delhi, India
PMP Certified Project Manager with 10 years of progressive experience as a motivated Customer Support Engineer and Team Leader. Deepak Kumar specializes in Data Center Migration, Network Migration, Server Migration, ITSM & NMS Tool Implementation, and Microsoft O365 Migration. He has successfully delivered projects for major clients including GSTN, Uttar Pradesh Power Corporation Ltd, Jindal Power Limited, Indian Oil Corporation Ltd, and Fujitsu India Ltd.
Experience
Project Manager – (Data Center)
Orbit Techsol India Pvt Ltd
Managing the GSTN Data Center Migration project. Responsibilities include transitioning mail solutions from Zimbra to O-365 Cloud, VM virtualization, AD enhancement, and procurement of IT hardware and software. Overseeing deployment of enterprise monitoring systems (EMS), ticketing tools, and network/server migration from Redhat to VMware virtualization.
Project Manager
Team Computers India Pvt Ltd
Developed comprehensive project plans including scope, objectives, and resource allocation. Led cross-functional teams, managed project budgets, and mitigated risks. Ensured quality assurance and maintained transparent communication with clients and stakeholders. Prepared regular status reports and managed change control documentation.
Assistant Manager – Service Operation
Sharp Business Systems India Pvt Ltd
Handled national service support for Fujitsu India based on agreed SLAs. Managed billing, revenue, and monthly performance audits. Coordinated machine installations, contract renewals, and channel support. Resolved customer queries and promoted company products to exceed performance expectations.
Customer Support Engineer
HCL INFOSYSTEM LTD
Provided service support for Toshiba India and Konica Minolta. Managed SAP CRM portal activities, order booking, and shipment tracking. Ensured effective productivity and resolution of open calls. Monitored SLA analysis and conducted quality assurance audits.
Education
Delhi University
Graduation
Govt. Boys Senior Secondary School
High school
Govt. Boys Senior Secondary School
Intermediate
HCL CDC
Diploma In MCITP, + CCNA
Green IT Cloud, Computing ITIL
Green IT Cloud, Computing ITIL
Diploma in Stenographe
Stenography
Licenses & Certifications
PMP Certification
PMI
MCSA: Windows Server 2012
Microsoft
Microsoft Administering Windows Server
Microsoft
Configuring Advance Windows Server 2012 Services
Microsoft
Installing and Configuring Windows Server 2012
Microsoft
Designing and implementing a server infrastructure
Microsoft