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Damini Damini

@daminiparashar

Project Manager & Scrum Master at Accenture

Delhi, India

AccentureDELHI UNIVERSITY

Certified Scrum Master and Project Manager with 6+ years of experience driving delivery outcomes, influencing stakeholders, and leading cross-functional teams across IT infrastructure, managed services, and cloud environments. Experienced in Scaled Agile (SAFe) environments supporting multi-team delivery and Program Increment execution. Known for a strong delivery mindset, proactive problem-solving, and the ability to translate business needs into actionable project plans.

Experience

Project Manager & Scrum Master

Accenture

•Jun 2022 - Present•Gurugram, Haryana

Drove end-to-end delivery for Agile and hybrid projects, ensuring on-time completion and risk mitigation. Led sprint planning, release planning, and roadmap execution. Improved team productivity by 30% through continuous improvement initiatives. Facilitated team readiness for PI Planning and cross-team dependency management in a SAFe environment. Partnered with Product Owners to refine backlog and define sprint goals.

Account Services Operations Analyst

NTT DATA SERVICES

•Nov 2019 - May 2022•Gurugram, Haryana

Managed and maintained CMDB records and led incident, SLA, and request management for critical accounts. Created service dashboards and analytical reports in ServiceNow and Power BI. Monitored infrastructure using SolarWinds and Uptrends. Facilitated ITIL practices across Incident, Change, Request, and Problem Management workflows.

Education

DELHI UNIVERSITY

MBA

IT OPERATIONS

Jan 2022 - Jan 2024•Grade: 7.65

Guru Gobind Singh Indraprastha University (GGSIU)

B.Tech.

Electronics & Communication

Jan 2015 - Jan 2019•Grade: 8.17

Kendriya Vidyalaya (CBSE)

12th Class

Jan 2014 - Jan 2015•Grade: 8.06

Licenses & Certifications

Professional Scrum Master I (PSM I)

• No expiration

ITIL 4 Foundation

• No expiration

Google Cloud Digital Leader

• No expiration

Skills

Scrum
SAFe
PI Planning
Kanban
Sprint Planning
Release Management
Agile Coaching
Continuous Improvement
RAID Management
Execution Ownership
Cross-Functional Collaboration
Conflict Resolution
Stakeholder Alignment
Expectation Management
Escalation Handling
Value Delivery
Business Alignment
Incident Management
Change Management
Problem Management
Request Management
CMDB
SLA
Knowledge Management
MS Project
JIRA
Azure DevOps
ServiceNow
SolarWinds
Power BI
PagerDuty
Slack
Dashboard Design
Velocity Metrics
RCA
Ticket Analytics
Cross-team Leadership
Stakeholder Engagement
Servant Leadership
Data-Driven Decisions
Risk Mitigation
Coaching
Communication