VPVivek Patel
@user.2550844
Senior IT Service Delivery Manager | Project Management | ITIL
Gurgaon, India
Vivek Patel is a result-driven IT Service Delivery Manager with extensive experience managing complex IT infrastructure projects and cross-functional teams across India. He has improved service delivery efficiency by 10%, enhanced client satisfaction scores by 90%, and reduced incident resolution time by 50% through process optimization and ITIL best practices implementation. Vivek holds an MBA in Marketing and Operations from Golgotia's University and is pursuing PMP certification.
Experience
Senior IT Service Delivery Manager
Incuspaze Sol PVT LTD
Senior IT service delivery management role overseeing infrastructure projects and operations.
IT Service Delivery Manager
Precision Pyramid
Improved service delivery efficiency by 10%, enhanced client satisfaction by 90%, reduced incident resolution time by 50%, and managed 11 IT engineers and 46 centres across PAN India.
IT Project Coordinator & Management
Udaan
Drove IT infrastructure projects across India, led warehouse development projects, managed OPEX to CAPEX conversion, printer cost optimization, Intune/Active Directory Enrollment, and Google to Microsoft365 migration.
Senior System Engineer
Udaan
Planned, designed, and scheduled phases for large projects; negotiated and managed third-party contracts.
Education
Golgotia's University, Greater Noida
Marketing and Operations
Sunrise University
Business Administration
Licenses & Certifications
Lean Six Sigma Yellow Belt
Lean Six Sigma
Project Management
Great Learning
Project Management
Simplilearn
PMP Basics
Simplilearn
Project Mind-set and Conflict Management
L&T Edutech