Akshay Dubey

Directed the marketing and operations functions, contributing to the company's overall growth and profitability. Formulated and implemented marketing strategies to enhance brand visibility, drive sales, and expand market share. Streamlined operational processes, resulting in improved efficiency and cost savings.

Advised corporate clients on Microsoft Cloud Solution Provider (CSP) offerings, driving their digital transformation journey. Collaborated with cross-functional teams to deliver tailored solutions and ensure customer satisfaction. Played a key role in acquiring and managing major accounts, contributing to revenue growth.

Coordinated and managed Microsoft project implementations, ensuring timely delivery and adherence to quality standards. Liaised with clients and internal stakeholders to gather requirements and provide technical guidance.

Led the sales operations team, optimizing processes, and enhancing sales effectiveness. Developed sales strategies, monitored performance metrics, and implemented training programs to enhance the sales team's capabilities.

Co-founded a digital marketing agency, overseeing operational activities and driving business growth. Developed and implemented strategies to expand the agency's client base and increase revenue. Managed client relationships, ensuring high satisfaction levels and repeat business.

Provided strategic digital marketing consulting to a high-profile Google client, supporting their online advertising campaigns. Conducted market research, analyzed campaign performance, and made data-driven recommendations to optimize ROI. Collaborated with cross-functional teams to develop innovative marketing solutions.

Assisted clients with technical support, troubleshooting, and problem resolution for Dell products and services. Provided excellent customer service, ensuring customer satisfaction and retention.

Managed a team of technical support representatives, overseeing day-to-day operations and ensuring service excellence. Resolved complex technical issues, escalated customer concerns, and implemented process improvements.