Gurpreet Kaur
@user.2479952
Sr. Manager (Service & Operations) at More Ideas-BYJU'S
New Delhi
Dynamic and results-oriented professional with 16 years of experience, showcasing a proven track record of success in business development and people management across challenging markets. Skilled in strategic planning, market segmentation, competitive analysis, and sales forecasting, consistently driving growth and profitability. Adept at identifying and seizing opportunities through meticulous territory analysis and resource utilisation. Known for exceptional communication, sales, and client service abilities, fostering enduring customer relationships and effectively promoting company products.
Experience
Sr. Manager (Service & Operations)
More Ideas-BYJU'S
Led high-performing teams, fostering collaboration, mentorship, and continuous learning. Developed and executed operational strategies aligning with company growth goals. Enhanced efficiency and customer experience through process design and continuous improvement. Revamped customer retention processes, increasing retention from 40% to 65%.
Outbound Acquisition & Portfolio Team Leader
Deem Finance
Led a large team to drive growth in credit cards and personal loans. Orchestrated end-to-end digital acquisition campaigns. Redesigned retention processes, increasing retention from 25% to 55%.
Business Development Executive
Standard Chartered Bank
Directed acquisition of AUM products and optimised cross-selling among High-Net-Worth Clients. Provided comprehensive financial recommendations to clients.
SME Sales & Retention Executive
First Gulf Bank
Enhanced existing portfolio and acquired new relationships to meet financial objectives. Maintained 72% annual retention rate. Analysed financial statements, prepared credit applications.
Sr. Relationship Executive
Mashreq Bank
Drive personal loan sales in designated markets, consistently meeting monthly targets. Customised solutions based on customer financial profiles.
Sr. Customer Care Professional
American Express
Led and coached a team of 20-25 Customer Care Professionals. Managed productivity and attrition through motivation and engagement strategies.
Sr. Customer Service & Sales Officer
Barclays Shared Services
Managed UK-based customer service calls. Utilised non-scripted probing techniques to identify customer needs.
Sr. Customer Service Representative
Jindals Intellicom
Managed US customer service calls for household product troubleshooting.
Education
Delhi University
Bachelors of Commerce