Alok Awasthi

Conduct weekly calls with client related to process clarification and challenges; Presenting MBR (Monthly Business Review) to the client; Involved in preparing standard reports to gauge process performance such as Dashboards/Scorecards/Client Health Report & other reporting work to track workload/input; Drive the team to identify the areas of opportunity and come up with the ideas to revamp the process; Effectively monitoring the daily process performances by using data analytics and process understanding; Develop operational improvements to enhance efficiency and effectiveness for business; Provide analysis and recommendations on service delivery improvements, performance metrics and enhancements of productivity; Proactively identifying and communicating potential issues to Leadership and provide mitigation plan; Conduct regular team briefings to discuss performance, process updates and Organizational policies; Coaching and feedback; People Management, including all HR related issues; Conducting monthly One-O-One sessions with the team members; Training and development of team; Auditing of cases, coaching and feedback; Conducting performance appraisal for the team.

Transitioned more than 62 clients to India. Conduct weekly calls with client related to process clarification and challenges; Presenting MBR (Monthly Business Review) to the client; Involved in preparing standard reports to gauge process performance such as Dashboards/Scorecards/Client Health Report & other reporting work to track workload/input; Drive the team to identify the areas of opportunity and come up with the ideas to revamp the process; Effectively monitoring the daily process performances by using data analytics and process understanding; Develop operational improvements to enhance efficiency and effectiveness for business; Provide analysis and recommendations on service delivery improvements, performance metrics and enhancements of productivity; Proactively identifying and communicating potential issues to Leadership and provide mitigation plan; Conduct regular team briefings to discuss performance, process updates and Organizational policies; Coaching and feedback; People Management, including all HR related issues; Conducting monthly One-O-One sessions with the team members; Training and development of team; Auditing of cases, coaching and feedback; Conducting performance appraisal for the team.

Upselling the security freeze services; Validation for sales verification calls and handling escalation for sales; Process Improvement; Team/People Management.